Increase revenue and patient satisfaction levels with CTQ's Patient Outreach Program.

The Patient Outreach Program® supports patients and their healthcare providers in avoiding the debt process through educating financial responsibility. Our program assists patients and their healthcare providers, (medical groups, hospitals, and more), through a unique approach of reconnecting them. Proactive measures get you and your patients back in touch while saving valuable hospital resources from being spent on the debt collection process, and promoting a positive patient experience. The Patient Outreach Program has a 50% success rate and can save your business thousands in resources. Why not give it a try?

Money has no borders and neither do we. Our exclusive and premium worldwide debt collection network extends our reach far beyond US borders to more than 100 countries across the globe.

Moreover, our local ‘on ground’ specialized agents allow for expert representation available to our clients 24/7, securing optimal recovery results.

More than 2 decades of experience in international debt collections and account receivable management solutions has made Cedar Financial International an authority in the industry.

Be it hospitals, healthcare systems, physician groups, ambulatory surgical centers or imaging centers, our industry-leading recovery rates speak for themselves. We have achieved this high degree of success with our ability to defuse conflict and overcome challenges such as dialect, time zones and demographics.

Regardless of where your patient is located our global professional agents, who are well aware of local customs, laws and languages, can amicably and diplomatically resolve accounts and or disputes to recover your lost money.

These very skills prompt our success in commercial debt collection.

We have won the loyalty of our clients by giving them maximum control of their accounts from our US-based headquarters.

Upon assignment of delinquent accounts, we expedite delivery to an international office after pursuing due diligence and a trace of each file.

We manage this process at every stage, from our central command center, to ensure that everything is handled efficiently around the world.

Should all amicable attempts to resolve an account fail, Cedar Financial offers you legal representation across the globe.

Our global legal representatives are experts in international collections and educational-related receivable services.

Our worldwide network of attorneys have a strong understanding of local court systems and laws that gives us clear advantage when litigation is the only viable option to compel the debtor.

Above all, Cedar Financial actively monitors their work and reports to you regularly.

The Health Insurance Portability and Accountability Act of 1996 mandates the standardization of electronic patient health, administrative and financial data, unique health identifiers for individuals, employers, health plans and health care providers and implementation of policies and procedures to ensure full compliance with the standards for primary or individual health information and electronic data interchange.

CTQ is fully HIPAA compliant, and is committed to protecting the privacy and security of all Protected Health Information (PHI) that received or created in the course of our debt recovery efforts.

As defined by HIPAA, the Business Associate Agreement enables our clients (defined as the “covered entity”) to provide CTQ(“the business associate”), with the relevant demographic and PHI needed to perform the function of “payment,” in this case the process of recovering unpaid medical accounts.

CTQ collects the minimum PHI necessary to complete collections, which is defined as payment (45 CFR 164.502b). CTQreceive two-tier education and regular training updates. Only specially trained administrative staff manages, processes and stores all incoming PHI.

For added security, CTQuses levels of system privileges for controlling access to your patient data.