E-Commerce

E-Commerce

CTQ brings years of experience in an ever-changing industry that is enduring growing challenges with chargebacks and friendly-fraud. Aside from educating a misinformed consumer about a CB, resolving baseless disputes and deliberate chargebacks is key to a successful recovery program. Additionally, as our clients sell globally so is their collection cross-border need. With local representation in 150 countries we provide our clients access to an effective international chargeback collection program.

 Recovering Funds

Recovering Funds

The simplest reason to use CTQ services is to recover more funds. CTQ's complete end-to-end service for consumer collections covers the full process from tracing to letters to authorized legal action. Our recovery rates lead the industry for domestic and international clients, all while protecting your brand reputation and customer relationships. CTQ understands the risk of “friendly fraud” or charge backs. We work with your customers, listen to their concerns and ultimately guide them to resolve the account. By using our “People First” approach, CTQ can successfully recover your accounts while preserving the relationships you’ve established with your customers.

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 CTQ’s Adjusters

CTQ’s Adjusters

CTQ’s claims adjusters are experts in the laws, regulations, and file-handling requirements, shaping the consumer collection landscape. Our professionally trained and experienced staff at CTQ know your customer relationships matter which is why they work tirelessly researching and analyzing the processes in your industry to ensure we are providing the best service possible. The online presence developed at CTQ combined with current evolving technologies and personal education programs means higher conversion rates and a more positive payment experience for your customers. For our CTQ claims adjusters, earning and keeping your trust is our number one goal.

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No Collection, No Fee

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